You can reach a customer service representative by web chat or by scheduling an appointment through the My Choice enrollment website at safelite.benefitsnow.com. You can also call the My Choice Service Center at 844-315-3794 from 8 AM to 8 PM ET Monday through Friday, and Saturday, December 4, from 10 AM to 5 PM ET. If you don’t connect with a representative right away, you will be given the option to save your place in line and be called back once a representative is available. Health Pros are also available to assist with tough issues like claims and billing disputes. Questions About Coverage? Start by contacting the insurance carrier directly. They know their coverage rules best. If you enrolled in a Bronze or Silver medical coverage level, check out the HSA User's Guide (PDF) for additional contacts during the year.